Special!

Description
Toynk is a retailer of collectible toys, games and costumes.
 
Tax Policy
Illinois & South Carolina state residents are subject to sales tax.
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Changed your mind? Doesn't fit? No worries!  We have an easy 30-day return policy.  Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 7-10 days to process your return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.

If you are exchanging for an item that has a higher value than your return, one of our customer service representatives will call you to request payment for the difference. Return shipping for exchanges is the responsibility of the buyer, but we will not charge additional shipping for the exchanged item.

Instructions:

  1. Include your original packing slip and write reason for return or exchange on the back

  2. If you do not have it, write your full name, order number, phone number, and reason for return/exchange

  3. Ship your return merchandise to the following address:

 

Toynk Toys
Attn: Returns Department
2249 West Windsor Court
Addison, IL  60101

 

We recommend using a traceable carrier such as UPS or FedEx. Toynk is not responsible for packages not received if sent by a non-traceable carrier.

Received Wrong or Damaged Item?

In the event the product that you purchase was damaged*, defective, missing items, or if you receive the wrong item, contact help@toynk.com or call 866-314-4981 within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner. *Please note that we do not guarantee 'mint packaging' on collectibles and will not consider the item as damaged.

Return/Exchange Requirements for Toys & Collectibles

All merchandise must be unopened and in its original packaging to be eligible for return.  Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.

Return/Exchange Requirements for Costumes, Costume Accessories, and Clothing

Most costume items and clothing are eligible for return or exchange if the following guidelines are met:

  • Costume returns/exchanges must include the complete costume and its accessories in the original packaging. Missing costume accessories or costume items returned without the original packaging will not be accepted or credited.

  • Costumes/clothing must not show any sign of use; it must be free of hair, smoke odor, soil, or any damage due to wear.

  • Shoes, costume footwear, and boots may be tried on for fit, but must not show any sign of use.  This also includes boot-tops, shoe covers, and costume shoes.

  • Refunds will not be given if the inspected merchandise does not meet any of the guidelines above.

The following items are only eligible for return if they are unopened and in its original packaging:

  • Undergarments, socks, stockings, and hosiery

  • Artificial hair, prosthetics, fangs, or any other prosthetic mouthpiece

  • Cosmetics, costume make up appliances, false eyelashes, nail art, press-on nails or finger extensions, temporary tattoos, body stickers, and hair color gel

  • Party supplies and Halloween music CD's

Important note for Halloween Customers:

If you need to return a costume for an exchange during the busy Halloween season, it is suggested that you reorder the size/items that you need immediately. Otherwise, it may take up to 3 weeks for the return/exchange process to be completed. Contact customer service at help@toynk.com so that they can make the proper adjustments to your account. Please make sure to leave your full name, phone number, your original order number AND your new order number. Return shipping is the responsibility of the customer, but we will refund your cost of shipping for the new order if you are returning/reordering for an exchange.

Tel: 1(630)656-1074
Hours: Mon-Thurs 10:00am – 4:00pm, Friday 10:00am-1:00pm Central Standard Time
Email: help@toynk.com

Mailing Address:
2249 W. Windsor Court
Addison, IL 60101

Toynk Toys
You should always be careful with giving your information on the internet. So who are we? We are a real company with real people working in a real office, store and warehouse (see pictures below). Everything item you see on our website is stocked in our warehouse unless otherwise stated (pre-orders, some high dollar items). We are not a drop shipper, reseller, or portal of other merchant's items. We buy all our products direct from the manufacturer. We are primarily a toy and costume retailer although we do wholesale to other retailers.

How long have you been in business?
Toynk was started in the fall of 2001.

Will you sell or share my information with anyone?
Absolutely not. We will never sell or share your information with a third party. We use your email address as the primary method of contacting you about your order. If you provide a phone number during checkout, we only use it if you have indicated your order is time sensitive and there is an issue or problem with the order. You will not receive email solicitations from us unless you choose to join our email list. We have never sent any solicitations through regular mail (to your home) however we may do a catalog mailing at some point in the future.

Is your site secure?
Yes. We use the internet standard for security - SSL Secured 128 bit encryption. This is the same technology as all the giant internet stores use - amazon, ebay, etc.

Are you still skeptical of shopping with someone you never heard of?
We have run over 1,000,000 auctions on ebay since our inception back in 1998. Based on our high feedback score (130,000+ between our accounts), we are one of the top 500 ebay sellers in the world (source: Ebay Nortica 500). All of these stats are as of April 2006. Note - When an ebay member purchases more than one item from a seller, only one positive comment counts towards the feedback score. If you still have any concerns, give us a call at 847-350-0108 See below for phone hours.

A little about us:
We are located in Bensenville, Illinois (about 5 miles from Chicago city limits). If you are in the area, stop by and check out our store. You can give us a call at 847-350-0108 or email us at See below for phone hours.

Why the name "toynk"? It was chosen simply because it is short and has the word toy in it. The pronunciation is not Toy-N-K. It is one syllable - the word "Toy" and then the sound of "Ink" - "Toynk" (or perhaps toink).

As all businesses seem to start, Toynk began by operating out of an apartment in 2001. Today we have 33,000 square feet facility that houses our offices, store, and the inventory. Our staff varies from 20 to 40+ people depending on the time of year (ie - Christmas, Halloween).

Our main products are toys and costumes. We carry the latest collectible toys, action figures, replicas/props, statues/busts and other collectible items. We do not carry vintage toys/collectibles and we do not buy or trade at this time. Our selection varies from mass market toys (dolls, sports figures, etc), specialty market toys (limited edition props, statues, etc), imported toys not available in the USA, and our ever expanding costume section (over 2,000 costumes & props this year). We ship to all 50 states and virtually every country worldwide.

Our philosophy is to continually improve and change how we run toynk to better serve our customers. We work every day to expand our product selection and improve shipping speed, customer service, and pricing. We hope each time you come back to visit us you will notice improvements.

Contact Information:
Phone Number - 847-350-0108 (Toll Free 866-314-4981) Monday thru Friday 9:30am to 5:30pm
Bensenville Store Hours: Please check our retail store information page for current hours
Warehouse/Store Location: 430 N. York Rd, Bensenville, IL 60106