Changed your mind? Doesn't fit? No worries! We have
an easy 30-day return policy. Upon receipt of your return, you will be refunded the value of the
merchandise. Original shipping is not refundable. Return shipping is the
responsibility of the buyer. Please allow 7-10 days to process your
return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15%
restocking fee. Refunds will be credited in the same form as they were paid. We
do not offer store credits at this time.
If you are exchanging for an item that has a higher value
than your return, one of our customer service representatives will call you to
request payment for the difference. Return shipping for exchanges is the
responsibility of the buyer, but we will not charge additional shipping for the
Include your original packing slip and write reason
for return or exchange on the back
If you do not have it, write your full name, order
number, phone number, and reason for return/exchange
Ship your return merchandise to the following
Attn: Returns Department
2249 West Windsor Court
Addison, IL 60101
We recommend using a traceable carrier such as UPS or
FedEx. Toynk is not responsible for packages not received if sent by a
Wrong or Damaged Item?
In the event the product that you purchase was damaged*,
defective, missing items, or if you receive the wrong item, contact
email@example.com or call 866-314-4981 within 5
days of the delivery date. We apologize for the inconvenience and we will help
to resolve your issue in a timely manner. *Please note that we do not
guarantee 'mint packaging' on collectibles and will not consider the item as
Return/Exchange Requirements for Toys & Collectibles
All merchandise must be unopened and in its original
packaging to be eligible for return. Opened items, products where the
factory seal has been broken, or products without the original packaging will
not be accepted or credited.
Return/Exchange Requirements for Costumes, Costume Accessories, and Clothing
Most costume items and clothing are eligible for
return or exchange if the following guidelines are met:
Costume returns/exchanges must include the complete
costume and its accessories in the original packaging. Missing costume
accessories or costume items returned without the original packaging will
not be accepted or credited.
Costumes/clothing must not show any sign of use; it
must be free of hair, smoke odor, soil, or any damage due to wear.
Shoes, costume footwear, and boots may be tried on
for fit, but must not show any sign of use. This also includes
boot-tops, shoe covers, and costume shoes.
Refunds will not be given if the inspected
merchandise does not meet any of the guidelines above.
The following items are only eligible for return
if they are unopened and in its original packaging:
Undergarments, socks, stockings, and hosiery
Artificial hair, prosthetics, fangs, or any other
Cosmetics, costume make up appliances, false
eyelashes, nail art, press-on nails or finger extensions, temporary tattoos,
body stickers, and hair color gel
Party supplies and Halloween music CD's
Important note for Halloween
If you need to return a costume for an exchange during
the busy Halloween season, it is suggested that you reorder the size/items that
you need immediately. Otherwise, it may take up to 3 weeks for the
return/exchange process to be completed. Contact customer service at
firstname.lastname@example.org so that they can make the
proper adjustments to your account. Please make sure to leave your full name,
phone number, your original order number AND your new order number. Return
shipping is the responsibility of the customer, but we will refund your cost of
shipping for the new order if you are returning/reordering for an exchange.